Refund Policy

All sales are final. Refunds will only be given in exceptional circumstances. Refunds for purchases or recurring charges may be requested by contacting customer support. 1-11-VIP. reserves the right to grant a refund or a credit applicable to purchases to the Site at its discretion. The decision to refund a charge does not imply the obligation to issue additional future refunds. Should a refund be issued by 1-11-VIP. for any reason, it will be credited solely to the payment method used in the original transaction. 1-11-VIP. will not issue refunds by cash, check, or to another payment mechanism.
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